As we embark on a new decade, one that will be shaped by brands ability to anticipate customer's expectations, Omneo focuses on empowering brands to do so through smarter profiles.
Recognising that some relationships do not exist in isolation, the latest development in the CX suite, Cross-Brand Profiles, reflects just that.
Introducing Cross Brand Profiles
Omneo's Cross-Brand Profile means that people serving customers regardless of the channel, can view 'sister' brand profiles at a glance, create, populate and link new profiles with a click of a button, and initiate an opt-in customer flow from Clienteling or Profile Portal that removes friction from cross-brand customer acquisition.
Over the past five years, the cost to acquire new customers has increased by nearly 50%. This means the money you spend on acquisitions must be strategic and purposeful, and we're here to help.