What is Status?
- A Status is a label that can be applied to a customer profile based on particular attributes such as "Staff", "Stylist" or "Influencer"
- Status' are predefined per brand and can be applied by staff from a drop-down in CX Manager or Clienteling
- Status can be customer-facing or for internal use only depending on brand preferences and needs
- A customer can have no Status, one or multiple attached to their profile
How do Status' work?
Status can be assigned and removed manually from individual customer profiles in CX manager or Clienteling, updated in bulk as part of the initial Omneo implementation, other integrations, or added and removed using Omneo logic.
When to use Status?
Status is best employed when brands want to identify key customer groups at a glance, without associating broader incentive logic.
Why employ Status?
Status serves as a great way to recognise and acknowledge specific customer traits without any action required by the individual.