In part two of our three-part series on real-world CX strategy, we look to brands making the shift towards customer-centricity.
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Customer Experience Is Behind The Latest Dropbox Overhaul "The biggest user-facing change in the company’s history" Joseph Brookes | Which50 |
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"As competition increases it’s the small things that make the biggest difference"
Natasha Sholl | Power Retail |
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Telstra aims to improve CX with its loyalty program "Just the beginning of efforts to overhaul its customer experience" Vanessa Mitchell | CMO |
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Zimmermann's "an unparalleled experience"
"A more sophisticated shopping experience for our customers" | Ragtrader
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