Customer Experience is the only remaining factor differentiating successful brands from others. That's why we're seeing companies ramp up their CX investment.
Companies successfully driving CX forward have four strategic building blocks in common: Process, People, Technology & Data. Below we've compiled strategic insights for three brands paving the way in advocacy.
"When we think about our clients, we know that they don’t just buy something"
The Beauty Insider Program | Jacqueline Fernandez a.list
|Nike Plus Program
A CX Company Culture
Mastering Omnichannel Experiences
Stitching Data + Customer Together