New features, updates and bug fixes for the Omneo CX Suite in this development cycle. Contact us at support@omneo.io for more information about any of the items listed.

Quicklinks - updates by Omneo product:

CX Manager
Clienteling Portal
Action Portal
App Engine
Omneo v3 Project

CX Manager

New Features

None

Fixes

None

Clienteling Portal

New Features

None

Fixes

None

Action Portal

New Features

• Added support for Reward Extension

Fixes 

None

App Engine

New Features

None

Fixes

None

Omneo v3 Project

Version 3 is an exciting rewrite of the Omneo platform that harnesses Arkade's years of loyalty program execution and maintenance knowledge, coupled with the latest technologies and infrastructure to create a CX Suite that:

• dramatically expands the data connections;
• combines enhanced data with machine learning models to provide predictive interactions and advanced analytics;
• a new rules engine, custom field support and new data models to multiply the loyalty program flexibility;
• self administration via new graphical admin interfaces;
• a plugin based feature extension framework to manage custom requirements; & 
• is centrally updated, no more version update or migration projects;

In this development cycle the following objects have been completed:

• Completed Reactions centre build featuring Automations, Triggers & Targets
• Added soft Delete functionality for all objects
• Added HMAC support for Webhooks
• Enhanced Profile Identities
• Enhanced Tags
• Continued the Omneo CX Manager admin UI build adding UI for:
  • Profile Tiers
  • Profile Tags
  • Tenant Settings
• Continued build of new Clienteling experience by creating components for:
  • Profile Tiers
  • Profile Tags
  • Reward Reversal & Returns
  • Zendesk
• Upgraded Action Portal to support v3 by:
  
  • Forking v2 code base
  • Updating Authentication & endpoint calls for v3
  • Updating for v3 endpoint responses
• Documentation - with Guide pages, API documentation and Postman Collection support