Release Notes thru 12-Feb-2017

New features, updates and bug fixes for the Omneo CX Suite in this development cycle. Contact us at support@omneo.io for more information about any of the items listed.

Quicklinks - updates by Omneo product:

CX Manager
Clienteling Portal
Action Portal
App Engine
Omneo v3 Project

CX Manager

New Features

  • Enhancements of the Omneo Salesforce Commerce Cloud (SFCC/Demandware) Cartridge were actioned, including:
    • New website sign ups via SFCC registration process will now create an Omneo Member if one does not exist;
    • Customer record updates (such as address, email or phone) within SFCC will be synchronised to the Omneo record;
    • Added Omneo Transaction History. This enables a Customer to view both their online and in-store transactions in a single view and subsequently view a Transaction Line breakdown.
      The Transaction Line integration supports customisation of attribute mapping between both systems to support for mapping of:
      • Product ID
      • Quantity
      • Total
      • Product Name
      • Product URL
      • Product Image URL
      • Product Style
      • Product Size
      • Product Colour
    • Added support for null Tier attributes to facilitate Omneo configurations that have not implemented Tiers;
    • Added the Omneo Member ID attribute to SFCC order object;
    • Added Omneo GET calls to SFCC Customer login sequence to check for updated data;
    • Fixed some minor user experience issues in Checkout relation to Reward Redemption process.

Fixes

  • Investigated issues relating to message queues relating to 3rd party integrations & implemented notification solution for messages processed to Dead Letter queue.

Clienteling Portal

New Features

  • Added additional data to the Create Ticket function to pass Member ID and Member email to the body of the Zendesk ticket.

Fixes

None

Action Portal

New Features

None

Fixes 

None

App Engine

New Features

None

Fixes

None

Omneo v3 Project

Version 3 is an exciting rewrite of the Omneo platform that harnesses Arkade's years of loyalty program execution and maintenance knowledge, coupled with the latest technologies and infrastructure to create a CX Suite that:

  • dramatically expands the data connections;
  • combines enhanced data with machine learning models to provide predictive interactions and advanced analytics;
  • a new rules engine, custom field support and new data models to multiply the loyalty program flexibility;
  • self administration via new graphical admin interfaces;
  • a plugin based feature extension framework to manage custom requirements; & 
  • is centrally updated, no more version update or migration projects;

In this development cycle the following objects have been completed:

  • Commenced the build of the Omneo CX Manager admin UI using the Atlassian Atlaskit UI library by UI for:
    • Login and authentication process
    • Reward Definitions - Create, edit and delete
    • Rewards listing
    • Benefit Definitions - Create, edit and delete
    • Benefits listing 
  • Points
  • Redemptions
  • Users & Roles
  • Ledger
  • Documentation - with Guide pages, API documentation and Postman Collection support