Release Notes thru 29-Jan-2018

New features, updates and bug fixes for the Omneo CX Suite in this development cycle. Contact us at support@omneo.io for more information about any of the items listed.

Quicklinks - updates by Omneo product:

CX Manager
Clienteling Portal
Action Portal
App Engine
Omneo v3 Project

CX Manager

New Features

  • Launched Multi Lists which enables each member to manage multiple lists - wish lists, liked, disliked, viewed, etc.
  • Added support for Achievement App Push Notifications via the Responsys plugin.

Fixes

  • Added more Gender options to provide options of Female, Male, Other & Withheld.
  • Fixed issue with the Member Created Date value not being assigned on some instances.
  • Added an additional Reward Description field.

Clienteling Portal

New Features

  • Added a predictive Email Typo Alert feature which provides the user a warning when they have typed an email address which is incorrectly formatted or mistyped.
  • Add switches to manage a members granular Communication Preferences. 
  • In preparation for Zendesk's deprecation of the v1 App Framework, we have migrated the following features to the new v2 Framework:
    • Added Is Staff switch to mark or unmark an Omneo Member as a Staff member;
    • Added Resync Account function which resends the Member to MailChimp;

Fixes

  • Fixed issue with Docket Number not displaying in the Transaction Detail view for customers using Retail Directions POS.

Action Portal

New Features

  • Created a new Blueprint for Progressive Profiling which enable brands to seek additional member data post sign-up.

Fixes 

None

App Engine

New Features

  • Created a new Card View for content items that displays.
  • Added a Delete function to enable Admins to remove content items.
  • Local storage

Fixes

  • Fixed issue with Views not being displayed in a Content Item listing.
  • Fixed issue with Filter by Type for Content Item listing.
  • Fixed issue with Sort Order value not being saved on Content Items. 
    Note: To use the Sort Order field, your Content Blueprint requires a Numeric Element that is named "Sort Order"

Omneo v3 Project

Version 3 is an exciting rewrite of the Omneo platform that harnesses Arkade's years of loyalty program execution and maintenance knowledge, coupled with the latest technologies and infrastructure to create a CX Suite that:

  • dramatically expands the data connections,
  • combines enhanced data with machine learning models to provide predictive interactions and advanced analytics;
  • a new rules engine, custom field support and new data models to multiply the loyalty program flexibility;
  • self administration via new graphical admin interfaces;
  • a plugin based feature extension framework to manage custom requirements; & 
  • is centrally updated, no more version update or migration projects;

In this development cycle the following objects have been completed:

  • Profiles, Identities and Profile Attributes
  • Locations and Addresses
  • Tags
  • Assets
  • Rewards and Reward Redemptions
  • Benefits and Benefit Redemptions
  • Products and Product Variants
  • Transactions and Transaction Lines